Shipping & Return Policy

Shipping

Coffee orders are shipped within 24 hours of placement. Our included free shipping has a typical transit time to most US locations of 3-4 days. If you require expedited shipping please contact us. A 2 day shipping option from Hawaii to most US locations is available with an average additional cost of $50 per order (actual cost is destination specific).

Return

Please notify us immediately if you have an issue with your order. Be assured if there is an error with your order we will correct it immediately. At Kona Roasted, complete customer satisfaction is our highest priority.

WHOLE BEAN COFFEE - Coffee is perishable and we are unfortunately unable to accept coffee returns. However, please reach out to us at info@KonaRoasted.com and we would like the opportunity to help find a solution to why our coffee may not have met your expectations.

Privacy Policy

Kona Roasted respects your privacy and does not sell or transfer your information to outside third parties. 

We may however use the information we collect from you when you sign up for our newsletter, create an account, and purchase our products, in some of the following ways:

• To provide the products you have requested.

• To communicate with you regarding your orders.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature, including sending you personalized promotions or special offers.

• To quickly process your transactions.

• To detect, prevent or investigate security breaches or fraud.

• To send periodic emails regarding your orders or other products and services.